The Resource Lounge
Explore insights and resources on branding, marketing, and guest experience design for hospitality brands ready to lead with story, elevate connection, and grow with intention.
C A T E G O R I E S / marketing • guest experience • branding • industry trends • business
Anchoring the Guest Experience Through Brand Story
Consistency starts with your brand story. When your team understands it, every action aligns—turning service into signature experiences guests remember.
7 Pages Every Short Term Rental Direct Booking Website Needs
Thinking about a short term rental direct booking website? Make sure to include these 7 pages to attract the right guests and create a confident, guest-centered experience.
How to Build a Direct Booking Website that Actually Books
A direct booking website can do more than save you from OTA fees—it’s your chance to connect directly with guests and create a booking experience that feels as intentional as your stay. Here’s how to know if you’re ready, what you’ll need before you start, and how to set up your site so the right guests say yes.
The Truth About Boutique Hotel Branding—Why Emotional Resonance Matters More Than Ever
Boutique hotel branding has never looked better. But looks alone won’t create loyalty. This post explores why emotional clarity—not visual polish—is what sets standout brands apart.
Why Your Direct Booking Website Deserves Better Than a PMS Template
Most boutique hotels and vacation rentals deliver great guest experiences—but struggle to reflect that same quality in their brand. The Brand Concierge™ by Studio MADM Co. helps you define your story and build a cohesive brand system that connects every touchpoint with clarity, consistency, and purpose.
Airbnb’s New Off-Platform Policy: 4 Things Hosts Need to Know
Airbnb’s updated off-platform policy restricts guest communication, payments, and more. Learn what this means for hosts—and why now is the time to consider building your direct booking site.